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Case study · Żywiec, Poland · barbershop chain

Gładko Tnący Barber:
from 3 to 9 locations

Gładko Tnący Barber is a barbershop chain that started in Żywiec, Poland. I built the website with booking for each location, plus a CRM, ads and a chatbot. In two years the chain grew from 3 to 9 locations, and it ranks in the top 1 to 3 on Google and Maps for “barber + city”.

Gładko Tnący Barber website home page for a barbershop chain, built by Tom Goldman
Results

Two years
of growth

Figures from the chain's own records and Google search results.

Locations[01]
3 → 9

barbershops in two years.

Google and Maps[02]
top 3

positions 1 to 3 for “barber + city” searches.

Booking[03]
1 per shop

separate booking calendar for every location.

Project at a glance

In short

Industry

Barbershops, multi-location

Location

Żywiec and other towns in Poland

Scope

Website, booking per location, CRM, ads, chatbot

Website

gladkotnacy.com

Scope

What I built
for the chain

A site built to grow

One brand site where every location has its own page, so a new shop goes live without rebuilding anything.

Booking per location

Customers choose their shop first, then book there. Each location runs its own schedule.

CRM

Customer data and visit history in one system across all locations.

Ads

Campaigns for each town, so a new shop gets customers in its very first weeks.

Chatbot

Answers common questions and points people to booking at any hour.

Location picker on the Gładko Tnący Barber website where customers choose a barbershop and book

Choosing a location: every barbershop has its own booking

The task

A barbershop chain that keeps opening new shops faces a specific problem: each new location needs customers fast, and every booking has to land at the right shop. Calls and messages to one central number stop working beyond a few locations.

The solution

I built the website so every location is its own entry point with its own booking. A CRM holds customer data across the chain, ads run for each town, and a chatbot handles the questions that used to interrupt barbers mid-cut. When a new shop opens, it gets a page, a booking calendar and a campaign on the same structure as the rest.

The result

Over two years the chain grew from 3 to 9 locations. On Google and Maps it ranks in the top 1 to 3 for “barber + city” searches in its towns. The growth came from the owners' hard work, of course; my part was making sure marketing and booking kept up.

What transfers to a US business

This chain is in Poland, but multi-location businesses in the US face the same challenge on a bigger map: one brand, many Google Business Profiles, separate schedules and local competition in every suburb. See how I build websites for multi-location businesses, read about marketing for franchises, and remember that visibility for each shop starts with local SEO.

Services used

What this
project included

Let's make marketing
keep pace with growth

Tell me how many locations you have and how customers book today. I'll show you how a per-location setup could work for you.